Refund policy
RETURN AND REFUND POLICY
We provide marketing, consulting, and digital creative services. No physical products are shipped or returned.
Cancellations Before Work Begins
You may cancel a service and receive a full refund before work begins. Contact Maxmarketing81@gmail.com with your order number.
Cancellations After Work Begins
If you cancel after work begins, we will refund the unused portion of your payment after deducting the value of documented work already completed and any client-approved, nonrecoverable third-party costs.
For projects delivered in stages, milestone values will be agreed in writing before work begins. Deductions will not exceed the amount paid, and we will provide an itemized explanation.
Completed Services
Completed consultations and services delivered according to the agreed scope are generally nonrefundable. We do not guarantee specific sales, leads, rankings, or other marketing results.
If you believe a service does not match the agreed scope, email us promptly so we can review the issue and offer an appropriate correction or refund for any unprovided portion.
Consultation Appointments
You may cancel for a full refund or request one free reschedule with at least 24 hours’ notice before your appointment. Late cancellations and missed appointments are reviewed individually; no automatic cancellation fee applies.
Services We Cannot Provide
If we cannot provide an agreed service, we will refund the portion that has not been provided.
Refund Processing
Approved refunds are issued through Shopify to the original payment method. Processing times depend on your payment provider.
For purchases made through Shop Pay Installments, refunds are handled through Shopify and the financing provider. Interest already paid on monthly financing is not refundable.
Your Rights
This policy does not limit any rights or remedies available under applicable law.
Contact
For cancellation requests, refund questions, or service concerns, email Maxmarketing81@gmail.com and include your order number.